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1. Lawful use

You may use Karemelo only for lawful business purposes.

You must comply with laws applicable to the Customer, recipient, communication channel and place to which a call or message is directed.

You must not use Karemelo to encourage, facilitate or conceal unlawful conduct.

2. Fraud, deception and impersonation

You must not use Karemelo to:

• commit or facilitate fraud or scams;
• impersonate another person or organisation without authority;
• mislead a person about the identity of the business responsible for a communication;
• falsely claim that an AI agent is a particular real person;
• clone or imitate a person's voice without legal authority; or
• create materially deceptive representations about the nature or purpose of a communication.

3. AI transparency

You must not intentionally conceal the use of AI where applicable law requires disclosure.

You must not modify Karemelo disclosure functionality for the purpose of misleading recipients.

4. Calls, marketing and messaging

You must not use Karemelo for spam, unlawful robocalls, unlawful bulk messaging or communications made without legally required consent or permission.

You must maintain applicable suppression and do-not-contact records and honour valid opt-outs, withdrawals and objections.

Caller identification must not be manipulated or spoofed unlawfully.

Bought, scraped or third-party contact lists must not be used where the recipient permissions required for the intended communication have not been obtained.

5. Recording and surveillance

You must not record, transcribe, monitor or analyse communications unlawfully.

Where notice or consent is required, you must provide it.

You must not use Karemelo for covert unlawful surveillance, stalking or monitoring.

6. Harassment and abuse

You must not use the Services to threaten, harass, intimidate, repeatedly contact a person after a legally effective request to stop, or facilitate abuse or exploitation.

7. Personal information

You must not obtain, upload or disclose personal information without appropriate legal authority.

You must not use Karemelo to expose credentials, financial account information, medical information or other confidential information publicly or to unauthorised people.

8. High-risk professional activity

Routine administrative support is allowed where lawful. A clinic may, for example, use Karemelo to schedule appointments and provide authorised administrative information.

Unless Karemelo expressly approves an applicable product and contractual framework, you must not use an AI agent as:

• an autonomous medical diagnostic or treatment service;
• an emergency-response service;
• an autonomous legal adviser;
• an autonomous system making consequential credit, insurance, employment or similar eligibility decisions; or
• a substitute for legally required qualified human judgement.

You must implement human review where an error could materially affect health, safety, legal rights or financial interests.

9. Emergency services

Karemelo is not a guaranteed emergency communications service.

You must not market or configure it as the sole way for people to obtain emergency medical, police, fire, crisis or other time-critical emergency assistance.

10. Debt collection and financial conduct

Legitimate payment reminders and lawful receivables follow-up are permitted.

You must not use Karemelo for unlawful debt collection, threats, deception, repeated harassment, false legal claims or abusive collection practices.

11. Discrimination

You must not use the Services to make or facilitate an unlawful discriminatory decision or to target, exclude or disadvantage a person in a manner prohibited by applicable law.

12. Illegal or harmful goods and activities

You must not knowingly use Karemelo to facilitate products, services or activities that are unlawful in the relevant jurisdiction.

13. Intellectual property

You must not upload or use content that you do not have the legal right to use where doing so infringes intellectual-property rights.

14. Security and platform abuse

You must not:

• attempt unauthorised access to Karemelo or another Customer's workspace;
• probe or exploit vulnerabilities without written permission;
• introduce malicious software;
• interfere with service availability;
• circumvent rate, resource, account or billing controls;
• falsify usage records; or
• use Karemelo to attack another system.

15. Provider policies

You must comply with mandatory policies imposed by telephone carriers, messaging platforms, AI providers and other services through which your use is routed.

A use permitted by this AUP may still be unavailable where an underlying provider lawfully prohibits it.

16. Enforcement

Karemelo may investigate suspected violations and may limit or suspend affected activity where reasonably necessary to protect people, the platform, providers or Karemelo's legal position.

For remediable violations, Karemelo will ordinarily seek correction where doing so would not create material security or legal risk.

Serious fraud, deliberate unlawful communications, security attacks or repeated violations may result in immediate termination.

17. Reporting

Suspected abuse may be reported to support@karemelo.com.